Wednesday, 21 September 2011

Are people really that dumb?

Actual call centre conversations



Customer: %26quot;I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?”

Operator: %26quot;Where did you get that number from, sir?”

Customer: %26quot;It was on the door to the Travel Centre%26quot;.

Operator: %26quot;Sir, they are our opening hours%26quot;.



Samsung Electronics

Caller: %26quot;Can you give me the telephone number for Jack?%26quot;

Operator: %26quot;I'm sorry, sir, I don't understand who you are talking about%26quot;

Caller: %26quot;On page 1, section 5, of the user guide it clearly states that I need

to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?%26quot;

Operator: %26quot;I think you mean the telephone point on the wall%26quot;.



RAC Motoring Services

Caller: %26quot;Does your European Breakdown Policy cover me when I am travelling in Australia?%26quot;

Operator: %26quot; Doesn't the product give you a clue?%26quot;



Caller (enquiring about legal requirements while travelling in France): %26quot;If I register my car in France , do I have to change the steering wheel to the other side of the car?%26quot;



Directory Enquiries

Caller: %26quot;I’d like the number of the Argoed Fish Bar in Cardiff please%26quot;.

Operator: %26quot;I'm sorry, there's no listing. Is the spelling correct?%26quot;

Caller: “Well, it used to be called the Bargoed Fish Bar but the 'B' fell off%26quot;.



Then there was the caller who asked for a knitwear company in Woven.

Operator: %26quot;Woven? Are you sure?%26quot;

Caller: %26quot;Yes. That's what it says on the label;Woven in Scotland %26quot;.



On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: %26quot;I haven't got a pen, so I'm steaming up the window to write the number on%26quot;.



Tech Support: %26quot;I need you to right-click on the Open Desktop%26quot;.

Customer: %26quot;OK%26quot;.

Tech Support: %26quot;Did you get a pop-up menu?%26quot;

Customer: %26quot;No%26quot;.

Tech Support: %26quot;OK. Right-Click again. Do you see a pop-up menu?%26quot;

Customer: %26quot;No%26quot;.

Tech Support: %26quot;OK, sir. Can you tell me what you have done up until this

point?%26quot;.

Customer: %26quot;Sure. You told me to write 'click' and I wrote 'click'%26quot;.

Tech Support:

%26quot;OK. In the bottom left hand side of the screen, can you see the 'OK' button

displayed?%26quot;

Customer: %26quot;Wow. How can you see my screen from there?%26quot;

Caller: %26quot;I deleted a file from my PC last week and I have just realised that I need it.



If I turn my system clock back two weeks will I have my file back again?%26quot;.



There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired This is a true story from the Word

Perfect Helpline, which was transcribed from a recording monitoring the customer care department.



Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for %26quot;Termination without Cause%26quot;.



Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!)



Operator: %26quot;Ridge Hall, computer assistance; may I help you?%26quot;

Caller: %26quot;Yes, well, I'm having trouble with WordPerfect.%26quot;

Operator: %26quot;What sort of trouble?%26quot;

Caller: %26quot;Well, I was just typing along, and all of a sudden the words went away.%26quot;

Operator: %26quot;Went away?%26quot;

Caller: %26quot;They disappeared.%26quot;

Operator: %26quot;Hmm So what does your screen look like now?%26quot;

Caller: %26quot;Nothing.%26quot;

Operator: %26quot;Nothing??%26quot;

Caller: %26quot;It's blank; it won't accept anything when I type.%26quot;

Operator: %26quot;Are you still in WordPerfect, or did you get out??%26quot;

Caller: %26quot;How do I tell?%26quot;

Operator: %26quot;Can you see the C: prompt on the screen?%26quot;

Caller: %26quot;What's a sea-prompt?%26quot;

Operator: %26quot;Never mind, can you move your cursor around the screen?%26quot;

Caller: %26quot;There isn't any cursor: I told you, it won't accept anything I type.%26quot;

Operator: %26quot;Does your monitor have a power indicator??%26quot;

Caller: %26quot;What's a monitor?%26quot;

Operator: %26quot;It's the thing with the screen on it that looks like a TV. Does

it have a little light that tells you when it's on?”

Caller: %26quot;I don't know.%26quot;

Operator: %26quot;Well, then look on the back of the monitor and find where the
Are people really that dumb?
I enjoyed the first ones until I came across the last one. It is too long, I really don't want to read all that and then...Tada! I found myself almost done...and then...Yehey! I finished reading it.



Now I cannot breathe!



For a while there, I really needed to go to my bed and roll laughing...



This is one of those jokes that gets me every time I read them, no matter how many times I read them.



Thank you very much for the laugh...



Too bad I am laughing at the expense of people's stupidities. Yes, they exist, these effing Homo anti-sapiens!



Clear skies!
Are people really that dumb?
Nice

Report Abuse


In reference to your question: YES. I think you proved that well enough. :)
silently rofl'ing.



that last one, was very good, i agree he shouldn't get fired.
amazing, just amazing.

if only i ever have a phone call like that.
I agree with you; people CAN'T afford to be so dumb and stupid!
I guess you just cant fix stupid. Those were funny.
Oooh somebody's been wathcing Happyslip, but they were genuinly hilarious
well look at george bush if you ever doubt human stupidity
haha, funny :)
Huh?
LOL
how about the one where the woman called the tech line and said her cup holder was broken?



unfortunately people can be that dumb. i know a few who are.
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